Privacy Policy – BookingAgent — The Operating System for Live Entertainment

Privacy Policy

BookingAgent Inc.

Effective Date: 10/01/2025

Last Updated: 10/01/2025

Introduction

BookingAgent Inc. (“BookingAgent,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you access or use the BookingAgent platform, including our website at bookingagent.com, mobile applications, APIs, and related services (collectively, the “Platform”).

We encourage you to read this entire Privacy Policy. Here’s a summary of key points:

Key Privacy Practices

  • Information We Collect: We collect information you provide (like your name, email, and phone number), information about how you use our Platform, and information from third parties. We use technologies like cookies to enhance your experience.
  • How We Use Information: We use your information to provide our services, communicate with you, improve our Platform, and for other purposes you agree to.
  • Information Sharing: We may share your information with service providers, affiliates, and as required by law. We don’t sell your personal information.
  • Your Privacy Rights: You have rights regarding your personal information, including access, correction, and deletion rights. Contact us at privacy@bookingagent.com for assistance.
  • Data Security: We implement technical and organizational measures to protect your information, though no system is completely secure.
  • Data Retention: We keep your information only as long as necessary for business and legal purposes.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Platform, you may provide:

  • Account information (name, email address, phone number, password)
  • Profile information (business details, preferences)
  • Payment information (processed by our payment providers)
  • Communications (messages, feedback, support requests)
  • Content you upload or share through the Platform

1.2 Information Collected Automatically

When you use our Platform, we automatically collect:

  • Usage Data: Pages viewed, features used, actions taken, dates and times of access
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Information: General location based on IP address, or precise location if you enable location services
  • Cookie Data: Information collected through cookies and similar technologies (see Section 3)

1.3 Information from Other Sources

We may receive information about you from:

  • Third-party services you connect to your account
  • Business partners and service providers
  • Public databases and sources
  • Other users who interact with you through the Platform

2. How We Use Your Information

We use collected information to:

2.1 Provide and Improve Services

  • Operate and maintain the Platform
  • Process transactions and manage accounts
  • Provide customer support
  • Personalize your experience
  • Develop new features and services

2.2 Communicate with You

  • Send service-related notifications
  • Respond to inquiries and requests
  • Send promotional communications (with your consent)
  • Provide updates about changes to our services or policies

2.3 Ensure Safety and Security

  • Detect and prevent fraud, abuse, and security incidents
  • Verify identity and authenticate users
  • Monitor and enforce compliance with our Terms of Service

2.4 Legal and Business Purposes

  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • AnConduct analytics and research
  • Process information for purposes you consent to

3. Cookies and Tracking Technologies

3.1 Types of Technologies

We use various tracking technologies including:

  • CookiesSmall data files stored on your device
  • Web BeaconsElectronic images that help count users and track usage
  • Local StorageTechnologies that store information locally on your device

3.2 Cookie Categories

  • Essential CookiesRequired for Platform functionality
  • Performance CookiesHelp us understand Platform usage and performance
  • Functionality CookiesRemember your preferences and settings
  • Marketing CookiesUsed to deliver relevant advertisements

3.3 Your Cookie Choices

Most browsers allow you to manage cookie preferences. Disabling certain cookies may limit Platform functionality. You can opt out of interest-based advertising at the Network Advertising Initiative (optout.networkadvertising.org) or the Digital Advertising Alliance (optout.aboutads.info).

4. How We Share Information

4.1 Service Providers

We share information with vendors who provide services on our behalf, including:

  • Payment processing
  • Cloud storage and hosting
  • Analytics and performance monitoring
  • Customer support tools
  • Marketing and advertising

4.2 Business Transfers

Your information may be transferred in connection with:

  • Mergers or acquisitions
  • Sales of company assets
  • Bankruptcy or reorganization
  • Other business transactions

4.3 Legal Requirements

We may disclose information when required to:

  • Comply with laws, regulations, or legal processes
  • Respond to government requests
  • Protect rights, safety, or property
  • Prevent fraud or illegal activities
  • Enforce our agreements

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

4.5 Aggregated Information

We may share aggregated or de-identified information that cannot reasonably identify you.

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and information
  • Download your data in a portable format
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent

5.2 Communication Preferences

You can manage your communication preferences by:

5.3 Regional Rights

Depending on your location, you may have additional rights under laws such as:

  • GDPR (European Union)
  • CCPA (California)
  • Other regional privacy laws

To exercise your rights, contact us at privacy@bookingagent.com. We may verify your identity before processing requests.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Employee training on data protection

Despite our efforts, no security measures are perfect. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your information for as long as:

  • Your account remains active
  • Necessary to provide our services
  • Required for legitimate business purposes
  • Necessary to comply with legal obligations

When information is no longer needed, we securely delete or anonymize it.

8. International Transfers

BookingAgent is based in the United States. Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate measures to protect your information during international transfers.

9. Children’s Privacy

Our Platform is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

10. Third-Party Services

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Analytics Services

We use analytics services to understand Platform usage, including:

  • Google Analytics
  • Other analytics tools as deployed

These services may collect information about your use of our Platform and other websites.

12. Do Not Track

Our Platform does not currently respond to Do Not Track signals. Some third-party services we use may collect your browsing information across websites.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

We do not sell personal information. To exercise your CCPA rights, contact privacy@bookingagent.com

14. European Privacy Rights

If you are in the European Economic Area, you have rights under GDPR including:

  • Right to access and portability
  • Right to rectification and erasure
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with supervisory authorities

Our legal bases for processing include consent, contract performance, legal obligations, and legitimate interests.

15. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our Platform
  • Sending notice to your registered email address
  • Displaying a prominent notice on our Platform

Your continued use after changes constitutes acceptance of the updated policy.

16. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at: